Troubleshoooting

Overview

• How to Get The StudioCloud Version and Installed StudioCloud Program
• View Hundreds of Written and Video Tutorials

Login

• Network Issues Logging In
• Local Database Failure
• How Do I Change My Password?

Snapshots and Backups

• Send StudioCloud Backup File To Support
• Create A New Snapshot
• Restore From CloudStorage
• How to Backup and Restore StudioCloud From Your Computer
• How to Backup to CloudStorage
• How to Restore From a CloudStorage Backup

Syncing Issues

• Internet Quality Test
• Get Last Successful Sync Date and Time
• Resolving Syncing Issues
• Test Internet Issues

Mac Specific Issues

• How to Manually Delete the StudioCloud Local Database on a Mac
• Which Mac Processor Are You Using?
• Resolve Mac M1/M2 Chip Error Message
• How to Install StudioCloud For Retina Displays
• How to get the Mac System Report
• Start Screen Share On Mac

Troubleshooting

• Hotmail/Outlook/Windows Live Email Issues
• Resolving Email Going To Spam Issues
• How to Resolve PDF/Printing Issues

Install/Uninstall

• How to Install Any Of The StudioCloud Versions
• How to install StudioCloud for Adobe Air
• How to Uninstall StudioCloud

Windows Specific Issues

• How to Update StudioCloud to Workaround the Update Issue
• Steps to Manually Reset StudioCloud On Windows