Overview

This tutorial explains how to resolve an issue that only occurs on Mac M1 Chip computers.

The error message shown in StudioCloud is HTMLLoader Error.

Here are the Steps to Resolve this Issue.

• Go to your Applications folder
• Right click on the "StudioCloud App" and Select the "Get Info" menu option

• Click on the checkbox that says "Open Using Rosetta".

• The issue should be resolved now. Open the StudioCloudDesktop app to verify that the issue is resolved.

Not Seeing the 'Open using Rosetta' Option?

If you are not seeing the option "Open Using Rosetta" you may need to install Rosetta. Do the following steps:

• Open a terminal, also called a command prompt, on the Mac computer
  • You can do any of the steps in the following link to open a terminal
    • https://www.wikihow.com/Get-to-the-Command-Line-on-a-Mac
• Copy and paste the command into the terminal and then press the 'enter' or 'return' key on the keyboard. 
  • /usr/sbin/softwareupdate --install-rosetta --agree-to-license

Problems Installing Rosetta?

If you get an error message similar to the error message below it means there was an issue installing Rosetta. 

Package Authoring Error: 002-23768: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attribute

Below are some options available to you to resolve this issue.

Option 1: Try installing Rosetta using an administrator access by using this steps

• Open a terminal, also called a command prompt, on the Mac computer
  • You can do any of the steps in the following link to open a terminal
    • https://www.wikihow.com/Get-to-the-Command-Line-on-a-Mac
• Copy and paste the command into the terminal and then press the 'enter' or 'return' key on the keyboard. 
  • sudo /usr/sbin/softwareupdate --install-rosetta --agree-to-license
    • You will have to enter your local administrator password

Option 2: Try installing Rosetta by using this steps

• Open a new finder window and go to the following location. 
  • /System/Library/CoreServices/
    • You can get to the /System/ folder by clicking on your hard drive
• Double click on the 'Rosetta 2 Updater' icon to see if Rosetta is successfully installed

Option 3: Try uninstalling Rosetta

• Open a terminal, also called a command prompt, on the Mac computer
  • You can do any of the steps in the following link to open a terminal
    • https://www.wikihow.com/Get-to-the-Command-Line-on-a-Mac
• Open a new finder window and go to the following location. 
  • /System/Library/CoreServices/
    • You can get to the /System/ folder by clicking on your hard drive
• In the terminal type in the following:
  • sudo uninstall file://
    • DO NOT PRESS ENTER OR RETURN YET. There are more steps needed for the terminal
• Go to finder window and drag the 'Rosetta 2 Update' app into the terminal. This will automatically add in all the remaining details to uninstall the app.
  • The final text should look like the following:

    • sudo uninstall file:///System/Library/CoreServices/Rosetta\ 2\ Updater.app 

• Click the 'enter' or 'return' key
• Once the uninstall is completed restart your computer.
• After restarting go to the section above with the header 'Not Seeing the 'Open using Rosetta' Option?' and do the steps there again to see if they now work as expected.