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Steps to Manually Reset StudioCloud On Windows

Updated

Overview

Some StudioCloud Windows users have received error messages when launching the program. Often times this can occur after a system restore. The error message reported is Error #3001: File or directory access denied. This tutorial provides the steps necessary to reset StudioCloud so that you can login again. 

Free Account Warning

If you are a free account you do not want to do these steps unless you have a backup of StudioCloud

Instructions For Windows 10

  • Step 1: Close StudioCloud
  • Step 2: Enable View Hidden Files
    • Open File Explorer from the taskbar. 
    • Click View
    • Click Options
    • Click Change folder and search options.
    • Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK. 
      • show_hidden_files.jpg
      •  
  • Step 3: Delete The Files
    • Go to your computer by clicking on the start menu and then clicking the the "Computer" link
    • Go to your hard disk drives and click on the one called OS (  C: )
    • Go to the Documents and Settings folder
    • Go to the folder that has your username on it.
    • Go to the Application Data folder
    • In the Roaming folder there is a folder called com.StudioCloud.Desktop.3 with a bunch of numbers after it. Right click on this folder and select the delete menu option.
      • Note: StudioCloud will need to be closed for the above delete command to be successful
    • You have successfully manually removed StudioClouds data. Please relaunch StudioCloud and try logging in again.

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