Below are frequently asked questions about free accounts including support issues that free accounts may experience.
What limitations does the free account have?
The free account has the following limitations:
- 1 StudioCloud User Login For StudioCloud's Desktop software installed on a Mac or Windows computer
- Limited to 300 clients
- Limited to 300 sessions
- Limited to 300 invoices
- Unlimited Bookkeeping
- Does not include Cloud Syncing
- Does not include email or live chat tech support
- Does not include mobile or web access
- Does not include lead, session, or order pipelines
What subscription is required to get tech support or to remove the above limitations?
Any StudioCloud subscription will do. Subscription start at $10 per month and you can cancel at any time. If you are unsure which subscription to get we recommend getting the CloudAlerts add-on which includes automatic email and text messages reminders.
Can I install StudioCloud on more than one computer?
Yes. However, your data will not sync between computers nor will it sync to the cloud. That means that if you add a new client, book a session, create an invoice, or add a ledger entry it will not save that information to the cloud nor will it sync to other computers. You would need to have a paid subscription to sync your data between computers.
My computer crashed. How do I get my data?
Free accounts are not backed up to the cloud. As such your data was not saved to the cloud. If you would like StudioCloud to automatically back up your data to the cloud you would need a paid subscription.
I can't find a client, session, invoice or a bookkeeping entry?
Most likely you are not able to see that information because you are not on the computer where you entered that information. Free accounts do not sync the information to the cloud while they work and, as such, it is only available on the computer where the information was entered.
To resolve this issue login on the computer where you created that client, session, invoice or entered the bookkeeping ledger entry. To have the information synced between computers and to the cloud you would need a paid subscription.