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Email IP Address and Domain Name Setup

  • Updated

Overview

This tutorial provides a breakdown of the IP Address and domain names used for sending emails.

Emails Sent Automatically

The following StudioCloud services automatically send email messages:

  • CloudAlert personalized automated emails
  • Scheduled email messages
  • CloudForm confirmation emails

The above services send emails using the following setup:

  • IP Address: 54.245.226.16
  • Domain Name: app1.studiocloud.com

Emails Sent Manually

The StudioCloud team is in the process of updating StudioCloud so that when you manually send an email address it uses the following setup:

  • IP Address: 54.245.226.16
  • Domain Name: app1.studiocloud.com

The above IP address changes will not be available until StudioCloud version 3.1.578 is released. For version 3.1.577 and earlier the setup is as follows

  • IP Address: StudioCloud uses multiple IP addresses and they can change daily.
  • Domain Name: app10.studiocloud.com

SPF Record Setup

One possible setup for your SPF txt record could be the following:

v=spf1 include:studiocloud.com include:app1.studiocloud.com include:app10.studiocloud.com ~all

However, SPF txt record setup vary according to your email provider and, as such, you may have to include additional domain names and ip addresses depending on your email provider.

The SPF Setup Wizard and the email test solutions below can provide you with any missing information.

DMARC Record Setup

Below are some examples of basic DMARC setup options that can be added to the DNS txt record.

  • _dmarc
    • v=DMARC1;p=none
    • This option will have no action if an email doesn't correctly match the domain.
  • _dmarc
    • v=DMARC1;p=reject
    • This option will have the emails rejected if they do not match the domain.
  • _dmarc
    • v=DMARC1;p=quarantine
    • This option will have the emails quarantined if they do not match the domain.

The StudioCloud team recommends initially setting up the DMARC using the policy of none. After everything is verified to be working you may switch the policy to the other options.

Email Setup Issues

If you are experiencing issues setting up your SPF record or DMarc record please contact support@studiocloud.com and include the following information in the email:

  • The name of your email provider
    • For example, Google, Microsoft, etc.
  • The name of your domain name provider
    • For example, GoDaddy, BlueHost, etc.
  • The email address you have setup in StudioCloud

Additional 3rd Party Free Tools: SPF Setup Wizard

The following website, which is not associated with StudioCloud, provides an SPF setup wizard. 

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Additional 3rd Party Free Tools: Email Test Solutions

The following website, which is not associated with StudioCloud, provides an email test solution where you send an email from StudioCloud to that email address and it will provide you a breakdown of your email setup.

 

 

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