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Resolving Email Going To Spam Issues

  • Updated

Overview

This tutorial provides a breakdown of the IP Address and domain names used for sending emails.

Table of Contents

Check Email Address Blacklists

You can check to see if your email address is blacklisted by entering in your domain name into the following link. 

Note: There are hundreds of lists that email providers use to track blacklisted email addresses and the link below only checks the most common ones. Even if your email address doesn't show up using the link below there is a chance it is on another blacklist.

  • https://mxtoolbox.com/blacklists.aspx
    • To use the link above enter in your custom email domain name. For example, to check if a StudioCloud email address was blacklisted we would enter in the domain name of StudioCloud.com into the link above.

Email Not Setup Correctly

The following websites, which are not associated with StudioCloud, provide an email test solution where you send an email from StudioCloud to their provided email address and it will provide you a breakdown of any email setup issues.

SPF & DMARC Setup

Fixed Email Server Setup

If you want to setup your email to use the settings below you will need to switch to the fixed server option by doing the following steps:

  1. Click on Settings
  2. Click on Manage StudioCloud Settings button
  3. Click on the Advanced Settings tab
  4. Select the Fixed Email Server (Slower and Requires Setup) radio button

Emails Sent Automatically

The following StudioCloud services automatically send email messages:

  • CloudAlert personalized automated emails
  • Scheduled email messages
  • CloudForm confirmation emails

The above services send emails using the following setup:

  • IP Address: 54.245.226.16
    • Note: The above IP address is StudioCloud's IP address. StudioCloud connects to your email provider to send emails and, as such, sometimes your email providers smtp server's ip address will need to be used instead. To know what to use refer to the services under the header "Additional 3rd Party Free Tools: Email Test Solutions"
  • Domain Name: app1.studiocloud.com

SPF Record Setup

One possible setup for your SPF txt record could be the following:

v=spf1 include:studiocloud.com include:app1.studiocloud.com include:app10.studiocloud.com ~all

However, SPF txt record setup vary according to your email provider and, as such, you may have to include additional domain names and ip addresses depending on your email provider.

The SPF Setup Wizard and the email test solutions below can provide you with any missing information.

DMARC Record Setup

Below are some examples of basic DMARC setup options that can be added to the DNS txt record.

  • _dmarc
    • v=DMARC1;p=none
    • This option will have no action if an email doesn't correctly match the domain.
  • _dmarc
    • v=DMARC1;p=reject
    • This option will have the emails rejected if they do not match the domain.
  • _dmarc
    • v=DMARC1;p=quarantine
    • This option will have the emails quarantined if they do not match the domain.

The StudioCloud team recommends initially setting up the DMARC using the policy of none. After everything is verified to be working you may switch the policy to the other options.

Additional 3rd Party Free Tools: SPF Setup Wizard

The following website, which is not associated with StudioCloud, provides an SPF setup wizard. 

Email Setup Support

StudioCloud does not provide support for setting you SPF or DMarc records but we can make suggestions.

If you are experiencing issues setting up your SPF record or DMarc record please contact support@studiocloud.com and include the following information in the email:

  • The name of your email provider
    • For example, Google, Microsoft, etc.
  • The name of your domain name provider
    • For example, GoDaddy, BlueHost, etc.
  • The email address you have setup in StudioCloud

 

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